Privacy Policy

Protrafo, located at Newtonlaan 115 3584 BH Utrecht, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:

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Newtonlaan 115 3584 BH Utrecht

+31 (0)85 902 93 20

Personal data we process

Protrafo processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address data
• Phone number
• E-mail address
• IP address
• Information about your activities on our website
• Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@protrafo.com and we will delete this information.

For what purpose and on what basis we process personal data

Protrafo processes your personal data for the following purposes:

• Calling or emailing you if necessary to carry out our services.
• Informing you about changes to our services and products

Automated decision-making

Protrafo makes decisions based on automated processing about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without a human being (e.g. an employee of Protrafo) being involved. Protrafo uses the following computer programs or systems: Contact forms, product configurators, e-mail marketing and analytical trackers.

How long we keep personal data

Protrafo does not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data: 1 year

Sharing personal data with third parties

Protrafo shares your personal data with various third parties as necessary to perform the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Protrafo remains responsible for this processing. In addition, Protrafo provides your personal data to other third parties. We will only do this with your express permission.

Cookies, or similar techniques, that we use

Protrafo uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Protrafo uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties. These include, for example, advertisers and/or social media companies. For more information on this, please read our cookie policy.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you. If you wish to exercise your right of objection and/or right to data portability or if you have other questions/comments about the data processing, please send an itemized request to info@protrafo.com. To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Protrafo will respond to your request as soon as possible, but at least within four weeks. Protrafo would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Protrafo takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not well protected or there are indications of abuse, please contact our customer service or via info@protrafo.com. Protrafo has taken the following measures to secure your personal data: [please add any other measures you take].

• Security software, such as a virus scanner and firewall.
• TLS (formerly SSL) We send your data over a secure Internet connection. You can tell this by the address bar ‘https’ and the padlock in the address bar.